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Our Policies

 Home /Our Policies

Refund Policy

  • For subscription based plans, a full refund will be issued if 247 Email Support has not been able to resolve even a single issue for you within the first 15 days of the subscription
  • If there are one or more resolved issues, the fees for the subscription service will not be refundable. Notwithstanding this 247 Email Support may, at its sole discretion and on a case by case basis, agree to a refund of subscription fees after deducting charges for servicing the customer.
  • For incident based plans, you will be eligible for refund when any of the following criterions are met: You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active. The issue is out of scope for the particular plan
  • 15 days have not passed after the issue was last worked upon by a 247 Email Support technician.

Privacy Policy:

What information do we collect?

You may be asked to register and provide information that personally identifies you (Personal Information's). We may use your Personal Information including but not limited to the following purposes: To help you quickly find software, services or information about us. To help us create Website content most relevant to you; and to alert you to product upgrades, special offers, updated information and other services from us, we may share your Personal Information with third parties. We do not sell, trade, or rent your Personal Information to others, but explicitly reserve the right to do so at any time. If you choose not to register and provide Personal Information, your use of certain portions of this site is restricted.
In personal information we required: name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously. Credit Card details are required only while accepting payments after service/support has been provided

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 90 days.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

When you provide Personal Information, you are sharing that information with us and our business partners or associates. Other circumstances under which we may disclose your Personal Information include when legally required to do so or when we believe the law requires such a disclosure. When you sign up for services, products or information on this Website, we share the information that is required to procure payment (if any) and provide the services, products or information you have requested. We are not responsible in any way, nor do we have any liability under any legal theory or cause of action, in connection with the control, disclosure or use of your Personal Information by or to any third parties.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.

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